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Why not leave your phone operator handle more issues than only answering and forwarding your company staff phone calls? Why miss the opportunity of listening to all your voice messages while you are outside the office, and not accept reading / hearing them via your email from anyplace in your office or in the world?
By having a computer with any standard voice modem installed in it; IMRA Voice Operator Software (IVO) handles the answering, recording, and call forwarding mission. The IMRA Operator software uses your voice modem to answer the incoming call and makes the caller hear your preset greetings and menu options. The caller will then be able to select his choice from the heard menu by dialing it from his touch tone telephone.

Using your company's internal PBX system, the modem will transfer the call to the desired caller selected extension and the call management system- IVO -starts to take action in two different ways:

1- Simple Call Divert 

• The software simply diverts the call to its relevant programmed extension and thus both parties start talking.

 2- Curious Secretary Divert

• After the user enters his desired extension, the IVO asks the user to identify himself after the beep. The user will then identify himself in a 5 seconds recording, after which the software will ask the caller to hold while IVO tries to locate the caller's selected user. Meanwhile, IVO calls your extension, you - as the recipient-  will hear the caller's identification recorded voice, upon which you will have the freedom of either accepting or rejecting the call by pressing (1) to accept or (*) star to decline the call.

• If the recipient accepts the call, a call conference will be made and thus the two parties will talk together normally, and the modem will be freed to accept another call.
   
• If the recipient chooses not to accept the call, then he will be prompted to hang up the line and thus the caller will be transferred to your - the recipient's - voice mail where the caller can leave a 20-second-recording message of his call purpose. After that,  the caller's message will be rehearsed back to him and the recipient's thank you message will also be heard and IVO hangs up the line waiting for another call.

NB. The user can always track  his recorded messages from IMRA Secretary Track Software and choose either to delete, or save the messages that have been recorded.

IMRA Voice Operator software (IVO) has the following functionalities:

Supports up to four modems for four separate incoming calls to be handled at once. Network support for multi-user access. Infinite number of users and mailboxes can be created to use the system. Easy access to managers to access users and groups messages. Forwards all voice messages to the user's preferred mailbox. Compresses long messages if sent by email, thus making long messages download faster. Freedom to specify user preferences, as whether he  wants the system to act as a normal secretary or as a curious secretary. Ability to set the system to ' Do Not Disturb' mode, thus if a user's extension is dialed by the software, the caller will be automatically set on the answering machine prompt and then his message will be displayed as an email on the status screen for the recipient.

Suggested Selling Price : 200 USD / Line or 20 USD / Extension

Screen Shots of IMRA Voice Operator

Download a demo copy of IVO

Last modified: 06/15/05